MIS

Apply Before - 15 September 2023

Creating & maintaining process guideline documents .
Creating SOP for internal team processes .
Creating escalation and approval matrix .
Doing checks and possible analysis to remove process loop holes and flaws to ensure a streamline process flow .
Handling MIS for multiple process/departments .
Monitoring new sales deals, verifying them once they get entered into system by sales team .
Sharing regular feedback to agents on adherence, break timings, process protocols .
Maintaining Service Level, Scheduling agent as per requirements to get max utilization .
New Project Process maintenance and update .
Lead Report generation and process maintenance .
Product activation and deactivation .
Other day to day task for process and data sanity .
Lead package and delivery process maintenance .
Ad hoc activities .
Rectifying issues if any, new updates in any pre listed project Generating Lead report as per request to ensure satisfaction .

Creating and streamlining process to ensure smooth and hassle-free functioning .
Monitoring data collection .
Making Intraday reports on daily basis/data collection and sharing to Process Head .
Training new schedulers & monitoring their daily work .
Generating Weekly and Monthly performance reports .